Melbourne, Australia / Mumbai, India: Firstsource Solutions Limited, a global business process management company and part of the RP-Sanjiv Goenka Group, has entered into a strategic Memorandum of Understanding (MoU) with Monash University, one of Australia’s top-ranked institutions for research and innovation.
The Firstsource Monash University partnership aims to drive high-impact academia–industry collaboration, bridging Firstsource’s real-world innovation and delivery expertise with Monash’s research leadership.
The collaboration will focus on transforming frontier AI research into scalable, real-world solutions for businesses, governments, and communities.
Firstsource Monash University partnership: Driving Real-world AI Applications
Under the Firstsource Monash University partnership MoU, both organizations will co-develop next-generation Artificial Intelligence (AI) solutions, focusing on practical applications across diverse business sectors.
The Firstsource Monash University partnership seeks to create measurable impact through responsible AI adoption, strengthening Australia’s digital competitiveness in global markets.
Building the Next Generation of AI Talent
The partnership will also offer Monash University students structured opportunities through internships, placements, and live projects with Firstsource.
These programs are designed to nurture the next generation of digital and AI professionals in Australia, blending academic knowledge with industry experience.
Ritesh Idnani, Managing Director and CEO of Firstsource, said: “Our partnership with Monash University is about translating advanced AI research into real-world solutions that address key challenges across sectors such as healthcare and energy. It reinforces our long-term commitment to Australia, as we collaborate with universities, government, and industry to build sustainable economic and talent outcomes.”
He added that combining Monash’s research engine with Firstsource’s domain expertise and outcome-focused UnBPOᴹ approach will accelerate responsible AI innovation while fostering future-ready talent.
Supporting Australia’s Tech Ecosystem
Professor Craig Jeffrey, Deputy Vice-Chancellor (International) and Senior Vice President at Monash University, stated: “At Monash, we are dedicated to creating global impact through collaborative innovation. Our partnership with Firstsource merges our research strengths with their proven digital transformation expertise to develop AI technologies that benefit society at large.”
Victorian Minister for Economic Growth and Jobs, Danny Pearson, welcomed the collaboration, noting that Firstsource’s expanding presence in Melbourne is boosting Victoria’s thriving tech ecosystem by generating high-value jobs and advancing real-world AI innovation.
Since launching its Australia and New Zealand operations in 2024, Firstsource has been expanding its local footprint, investing in talent and technology, and collaborating with education partners to co-create digital capabilities.
The Firstsource Monash University partnership marks the next phase in this journey, uniting Firstsource’s relAI platform and global delivery expertise with Monash’s research excellence to advance AI innovation that drives human and economic progress.
